WhatsApp Business Setup in Kerala in 2026
WhatsApp Business and the Business API are powerful for Kerala businesses that want to take orders, send updates, and support customers on the channel they already use. Here's a concise guide to getting set up in 2026.
App vs API
The free WhatsApp Business app is enough for single-user shops: profile, catalog, quick replies, and basic messaging. For multiple users, automated replies, or integration with your website or POS, you need the WhatsApp Business API — usually through a BSP or provider. Choose based on team size and whether you need automation or CRM integration.
Catalog and Automation
Use the product catalog to show your offerings. Template messages (approved by Meta) are required for initiating conversations; use them for order confirmations, delivery updates, and reminders. Many Kerala businesses link WhatsApp to their website or billing system so orders or enquiries land in one place. We can help integrate WhatsApp with your existing site or POS.
Best Practices
Keep business hours and greeting message updated. Respond within 24 hours to avoid restrictions. Don't send promotional messages to users who haven't opted in. For API users, work with your provider on verification and message templates. HexaStack has built WhatsApp integration for clients — if you need it wired to your website or software, get in touch.