All fees paid to HexaStack Solutions are non-refundable except where required by applicable law or explicitly stated otherwise in a signed written agreement.

1. Why we operate this way

Software and creative services involve immediate allocation of senior time, tooling, and opportunity cost once work begins. Deposits and milestone payments secure calendar capacity and cover discovery, architecture, and delivery work that cannot be "returned" like a physical product.

2. Deposits & milestones

Project deposits are credited toward the agreed scope and are not refundable after kickoff.
Milestone invoices are due as stated in your proposal; late payment may pause work per contract.

3. Cancellations

If you cancel a project after work has started, fees for completed milestones and work-in-progress remain payable. Any prepaid unused balance may be applied to a future engagement within six (6) months, at our discretion, unless your contract says otherwise.

4. Defects & warranty

Bugs or defects within the agreed warranty window (if any) are remediated as per your statement of work. This is separate from refunds; our goal is a working deliverable, not cash back for subjective design preferences outside scope.

5. Disputes

Good-faith resolution first via direct discussion. Escalation follows the dispute clause in your Terms of Service or master agreement.

6. Questions

Clarify billing before you sign: hexastacksolutions@gmail.com or contact form.